Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalise your purchase with the payment.
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.
We may also use your contact information to occasionally send out newletters, but only if you have opted into this during your account sign-up. You can access your account at any time by logging into the website and modify this option.
Other uses of personal data
We may share your data with the Mightyfist authorised distributor in your home country or the most convenient country to you if there is not an authorised distributor available. The purpose of this information sharing is to provide you with a service adapted to your localised requirements.
How do we process your information?
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.
Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example: Aftership for shipping updates, Xero for accounts and billing information.
Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), and we use accredited companies such as Stripe to process your credit card information.
Shipping: We integrate with a number of shipping companies to fulfil your orders. These companies include DPD, La Poste (France) and DHL.
Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honoured to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal obligations.
For example, we must keep records of all sales and transactions made through the website for corporate tax and VAT compliance for up to 6 years and must produce this on demand to the relevant authorities. In addition, we must provide data to law enforcement agencies to assist with fraud detection.
Who can you reach out to for privacy matters?
You can reach our Data Protection Officer here:
Do you need to lodge a complaint?
If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority. The supervisory authority for the United Kingdom being the ICO (Information Commissioner’s Office) with website address https://ico.org.uk .
You can make a complaint directly through the ICO website by clicking on the following link:
All prices are in USD.